Reference

Terms & Conditions That Protect Your Play

Our Terms & Conditions exist to keep your account safe, your deposits secure, and your withdrawals fast.

Account security & verificationPayment and withdrawal rulesDispute resolution steps
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yakuza 4d Terms & Conditions That Protect Your Play
HELP WHEN YOU NEED IT

How to Reach Us About Terms Questions

Live Chat Support Open the chat widget in the bottom-right of the lobby during your session.
Email Submissions Send formal requests to [email protected]. Include your account username and a clear description of…
In-Lobby Help Centre Visit the Help section in your account menu to access a searchable archive of…
HOW WE PROTECT YOUR DATA

Your Account Security and Privacy Under Our Terms

Account Verification

When you sign up, we verify your identity and payment details to prevent fraud and money laundering.

Deposit and Withdrawal Logs

Every DANA, OVO, GoPay and QRIS transaction is recorded in your account history with timestamp and status.

Password and Credential Control

Your account password is encrypted and stored separately from your payment and personal data.

Data Retention Policy

We keep your account data, transaction history and dispute records for seven years after account closure.

Cookies and Session Management

We use session cookies to keep you logged in on your device and functional cookies to remember your game preferences…

Policy Change Notification

If we update these Terms, we notify you by email at least 14 days before the change takes effect.

Terms & Conditions FAQ

No. Your account is for your personal use only. Sharing login credentials or letting another person access your account violates our Terms. If we detect shared access, we may suspend the account pending investigation. Each person must open their own separate account to play.

Contact our support team within 30 days of the transaction date with your account username and payment receipt. We investigate with the payment provider and will credit your account if we confirm the deposit failed to post. Reversals typically resolve within 5 to 7 business days.

You can request a withdrawal anytime. There is no time limit. Withdrawals are processed within one business day for DANA, OVO, GoPay and QRIS to your registered payment account. Your withdrawal will show in your payment app with a timestamp confirming receipt.

We will only close an account if you violate our Terms—for example, using false identity details, sharing your account, or attempting fraud. We provide written notice and at least 7 days for you to request and withdraw your balance before permanent closure takes effect.

Contact support immediately at [email protected] or via live chat. Provide your account username and the approximate time you noticed unauthorised activity. We will freeze your account, investigate the breach, and help you reset your password and secure your balance.

Our Terms are the same for all regions, but your access and eligibility depends on local law where you are located. We comply with regional payment rules, age requirements, and gambling regulations. If local law prohibits your play, your account will be restricted from depositing or playing.

Yes. You can update your username, password, email and registered payment method anytime in your Account Settings. Withdrawal requests can be cancelled only before they are processed; once funds leave our system, reversal depends on your payment provider and may take 3 to 5 business days.

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